Terms & Conditions
Prices: The prices stated in any of our literature are cash prices in pounds sterling. We request all payments are made in pounds sterling. Errors do sometimes occur and therefore we reserve the right to correct any error in advertised and/or confirmed prices.
Booking, Confirmation and Payment: We have tried to make reserving our property as positive and hassle free an experience as possible so:
You can book as far in advance or as close to the date as you like, but of course the longer you leave it the less likely the availability.
If you book more than 6 weeks in advance we ask for 50% of the cost of the stay as a non-refundable deposit, the remainder is due 6 weeks prior to the stay which is also then non-refundable.
We will of course remind you, but if we do not receive the balance we will assume you no longer want the property and we will cancel your reservation.
If you are booking within 6 weeks of your stay we ask for 100% of the cost of the stay as a non-refundable payment.
By making a full or deposit payment you are accepting these terms and conditions.
Payment can be made by bank transfer or cheque.
Please ensure there are sufficient funds in your account as we will need to pass on to you any bank charges for refused payments. Once we have received your payment in cleared funds, we will then send you confirmation of your reservation and ask that you inform us (within 7 days) if any details are incorrect. If you want to add something later just get in touch.
Cancelling or changing your reservation: If for some reason you need to cancel and change your reservation we’ve tried to make that easy too:
If you cancel more than 6 weeks before, your deposit is non-refundable and for cancellations within 6 weeks of your stay the full payment is non-refundable. Let us know as soon as possible so that we can make every effort to contact others that may want to stay in the property at that time.
Let us know if you need to cancel either by phone, email or post. If you use email or post and you don’t hear from us within 3 days please get in touch again in case of technical difficulties.
If we do re-book the property for the whole or part of your intended stay we will refund the relevant proportion of your payment less an administration fee of £40.
If you need to change the date of your stay we will be as flexible as possible to accommodate your wishes; dates can be amended up to 6 weeks before your stay for a charge of £40 and subject to availability.
Within 6 weeks of your stay this will be treated as a cancellation (see points above).
You are strongly recommended to take out holiday insurance, personal liability, personal accident and medical expense insurance to cover any such eventualities.
Once your reservation is confirmed we will make every effort to provide you with the property experience that you have booked. However in extreme circumstances outside of our control (known as Force Majeure and which includes type of events for example such as; natural disasters causing flooding or fire) we may be forced to cancel completely.
Once you arrive: The property is arranged for a particular number of people to enjoy the experience, and this must not be exceeded as it deters from the holiday experience for all.
To allow us to fully prepare the Old Police Station you should arrive after 4.00pm and vacate by 10.30am on the day of departure unless otherwise agreed with us.
Please note that if you are subject to inconvenience due to weather conditions, it is with regret that the weather is one of those finishing touches for which we cannot accept any responsibility.
The Old Police Station is a no smoking property.
The Old Police Station is very precious to us, so:
During your stay please consider others e.g. neighbours, the owners and the next guest.
At present we have decided that pets are not permitted. We will review this in the future.
Accidents do happen but please take reasonable care of the property and its contents; basically leave it as you found it.
If you do break or damage anything please, please let us know so that we can remedy it for you or at least for the next guest.
Whilst we do not take a formal security deposit we do reserve the right to charge you for additional costs incurred due to repair, replacement or loss as a result of damage caused during your stay.
These charges can include but are not limited to; costs for excessive cleaning required if the property is not left as you found it, costs for repair or replacement due to damage caused, costs for what is considered by the owners as unreasonable use of utilities such as electricity based on their experience of previous seasons.
By making a full or deposit payment you are accepting these terms and conditions and therefore you are agreeing to pay for such repair, replacement or loss as a result of damage caused by you or member of your party.
Costs will be billed to you after your stay, and will need to be paid within seven days of receipt.
If the worst happens and we have to ask you to leave because of your behaviour or you decide to you do not want to stay for the duration of your reservation this will be treated as you cancelling your reservation and we therefore we will not be able to refund or compensate you in any way.
As well as the Old Police Station property please take care of your own items during your stay; Guests’ personal belongings and vehicles (together with their contents) are left at the Property entirely at your own risk.
Owners’ Responsibilities: The written confirmation from us establishes a binding contract between you and ourselves as the Property Owners. In what we would very much hope is the unlikely event that you are unhappy with any aspect of your stay, you should contact us as soon as possible (and in any event with 7 days of the end of the stay) with full details of the problem.
Before you go to the trouble of making a complaint please bear in mind that we are not responsible for any aspect of your holiday other than the accommodation.
Disabled Access: The Old Police Station is Grade II Listed and as a result we had restrictions preventing modernisation of some of the original architectural features. For this reason, please inform us, prior to booking, if you or any of your party has a disability that in any way may mean particular features might cause access or mobility issues or simply reduce the enjoyment of the holiday.
We will be more than happy to discuss with you the suitability of the property for your party and so prevent any disappointment on arrival.
Communication and Information: For the purpose of the Data Protection Act 1998, all personal and other information and details collected by us in the course of our business, belong to us and will not be disclosed to any third party in connection with your reservation. We may wish to use your contact information for marketing our services to you in the future. We will in any event never transfer your details to any other third party.
If you ever tire of us and wish to be removed from our marketing lists at any time in the future, then please contact us.
This contract will be governed by English Law and subject to the exclusive jurisdiction of the English courts. Our address for all communications: 19 Riverbank Road, Heswall, Wirral CH60 4SQ.