Terms and Conditions - Corwen Old Police Station and Court House
Prices: The prices stated in any of our literature are in pounds sterling. We request all payments are made in pounds sterling. Errors do sometimes occur and therefore we reserve the right to correct any error in advertised and/or confirmed prices.
Booking, confirmation and payment: We have tried to make reserving our properties as positive and hassle free an experience as possible so:
You can book as far in advance or as close to the date as you like, but of course the longer you leave it the less likely the availability.
If you book more than 6 weeks in advance we ask for 50% of the cost of the stay as a non-refundable deposit, the remainder is due 6 weeks prior to the stay which is then also then non-refundable.
We will of course remind you, but if we do not receive the balance we will assume you no longer want the property and we will cancel your reservation.
If you are booking within 6 weeks of your stay we ask for 100% of the cost of the stay as a non-refundable payment.
By making a full or deposit payment you are accepting these terms and conditions.
Payment can be made by bank transfer, cheque or credit card.
Please ensure there are sufficient funds in your account as we will need to pass on to you any bank charges for refused payments. Once we have received your payment in cleared funds, we will then send you confirmation of your reservation and ask that you inform us (within 7 days) if any details are incorrect. If you want to add something later just get in touch.
Cancelling or changing your reservation: If for some reason you need to cancel and change your reservation we’ve tried to make that easy too:
If you cancel more than 6 weeks before, your deposit is non-refundable and for cancellations within 6 weeks of your stay the full payment is non-refundable. Let us know as soon as possible so that we can make every effort to contact others that may want to stay in the property at that time.
Let us know if you need to cancel either by phone, email or post. If you use email or post and you don’t hear from us within 3 days please get in touch again in case of technical difficulties.
If we do re-book the property for the whole or part of your intended stay we will refund the relevant proportion of your payment less an administration fee of £40.
If you need to change the date of your stay we will be as flexible as possible to accommodate your wishes; dates can be amended up to 6 weeks before your stay for a charge of £40 and subject to availability.
Within 6 weeks of your stay this will be treated as a cancellation (see points above).
You are strongly recommended to take out holiday insurance, personal liability, personal accident and medical expense insurance to cover any such eventualities.
Once your reservation is confirmed we will make every effort to provide you with the property experience that you have booked. However in extreme circumstances outside of our control (known as Force Majeure and which includes type of events for example such as; natural disasters causing flooding or fire) we may be forced to cancel completely.
Once you arrive: The property is arranged for a particular number of people to enjoy the experience, and this must not be exceeded as it deters from the holiday experience for all.
To allow us to fully prepare Corwen Old Police Station & Court House you should arrive after 4.00pm and vacate by 10.00am on the day of departure unless otherwise agreed with us.
Please note that if you are subject to inconvenience due to weather conditions, it is with regret that the weather is one of those finishing touches for which we cannot accept any responsibility.
Corwen Old Police Station & Court House are no smoking properties.
The properties are very precious to us, so:
During your stay please consider others e.g. neighbours, the owners and the next guest.
At present we have decided that pets are not permitted. We will review this in the future.
Accidents do happen but please take reasonable care of the property and its contents; basically leave it as you found it.
If you do break or damage anything please, please let us know (send us a text or give us a ring) so that we can remedy it for you or at least for the next guest.
Whilst we do not take a formal security deposit we do reserve the right to charge you for additional costs incurred due to repair, replacement or loss as a result of damage caused during your stay.
These charges can include but are not limited to; costs for excessive cleaning required if the property is not left as you found it, costs for repair or replacement due to damage caused, costs for what is considered by the owners as unreasonable use of utilities such as electricity based on their experience of previous seasons.
By making a full or deposit payment you are accepting these terms and conditions and therefore you are agreeing to pay for such repair, replacement or loss as a result of damage caused by you or member of your party.
Costs will be billed to you after your stay, and will need to be paid within seven days of receipt.
If the worst happens and we have to ask you to leave because of your behaviour or you decide that you do not want to stay for the duration of your reservation this will be treated as you cancelling your reservation and we therefore we will not be able to refund or compensate you in any way.
As well as the Corwen Police Station & Court House property please take care of your own items during your stay; guests’ personal belongings and vehicles (together with their contents) are left at the properties entirely at their own risk.
Owners’ responsibilities: The written confirmation from us establishes a binding contract between you and ourselves as the Property Owners. In what we would very much hope is the unlikely event that you are unhappy with any aspect of your stay, you should contact us as soon as possible (and in any event with 7 days of the end of the stay) with full details of the problem.
Before you go to the trouble of making a complaint please bear in mind that we are not responsible for any aspect of your holiday other than the accommodation.
Disabled access: Corwen Old Police Station & Court House are Grade II Listed and as a result we had restrictions preventing modernisation of some of the original architectural features. For this reason, please inform us, prior to booking, if you or any of your party has a disability that in any way may mean particular features might cause access or mobility issues or simply reduce the enjoyment of the holiday.
We will be more than happy to discuss with you the suitability of the property for your party and so prevent any disappointment on arrival.
This contract will be governed by English Law and subject to the exclusive jurisdiction of the English courts.
We are committed to protecting the privacy and security of your personal data and only use this information to provide the services that you have requested from us.
Our privacy procedures have been implemented to comply with the new GDPR which is effective from May 25, 2018.
Data Controller: Corwen Old Police Station and Court House has appointed a data controller who is responsible for monitoring our data protection compliance.
How we collect data: We have access to your data once you book on line through our website via the Bookalet booking system, we have access to your booking details via the Bookalet website.
We have access to your data once you book through Airbnb, Sykes Cottages, Holiday Lettings (Trip Advisor) or Booking.com.
We have access to data once you have paid on line via SagePay.
We may collect data when you contact us to make an enquiry by phone, email, text or otherwise.
We collect data when you make a direct booking and register with us by phone, email, text or otherwise.
We collect data on the premises via out external CCTV cameras.
What information do we collect: When you make an enquiry, reservation or register with us the data collected by us may include your name, address, contact details, numbers in your party, names of persons in your party over the age of sixteen, holiday dates, date the booking was made, how payment will be made/ was made.
When you make a general enquiry about a stay with us we may hold the information that you provide us with to answer or respond to the enquiry.
Data is processed from our external CCTV cameras when necessary as permitted by law.
How we use your data: We use your data to allow us to provide you the holiday maker with a means of renting and paying for holiday accommodation and to communicate with you about the aforesaid.
We use your data to improve our business offer to you.
We use your data to fulfil our legal obligations.
We will only disclose data to the third parties mentioned above to the extent that it is necessary to run our business.
How long do we retain your data: We retain data that is required in order to fulfil our legal obligations to retain records for tax for seven years.
We retain booking information about you the holiday maker for no longer than five years, unless it is to comply with the above point.
Security of personal data and information: We take appropriate and proportionate measures to secure your personal information and data and to protect it against unlawful use and/or accidental loss. Access to data held by us is limited to the owners of Corwen Old Police Station and Court House.
Your rights: You may request us to provide you with any personal data we hold about you. Provision of this information is subject to you providing us with appropriate evidence of your identity.
You have the right to - have your personal data corrected, have your data removed, restrict or object to the processing of your data, receive a copy of the data we hold about you, complain to a supervisory authority in the UK this authority is the Information Commissioner's Office (ICO).
Note that during the booking process you are able to opt in to receiving any future marketing and promotional emails, however you will be required to receive communication relating strictly to your booking.
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Revision 1 – 16 May 2018
Our Contact Details:
Corwen Old Police Station and Court House
c/o Hawthorn Barn
12 Home Farm Barns
Chapel House Lane